top of page

Fulfillment Policy

Last updated: 5/06/2025

At Convert LLC, we specialize in providing outsourced sales services for wellness product manufacturers and consulting services for wellness clinics. This Fulfillment Policy outlines how we deliver our services to clients and partners, ensuring transparency and timely execution.

1. Services Overview

Convert LLC offers two core service lines:

  • Outsourced Sales Services: Our sales representatives act as an extension of your team, helping product manufacturers like BrainTap and EnergyLounger increase market reach and drive revenue growth.

  • Consulting for Wellness Clinics: We help wellness clinics optimize their growth strategies through operational consulting, client acquisition systems, and digital strategy.

2. Fulfillment Timeline

  • Consulting Services: Delivery begins within 5 business days after the client completes onboarding and submits the initial payment.

  • Sales Services: Our sales team is deployed within 7 business days of contract execution and a completed kick-off session.

Delays caused by incomplete onboarding materials or missed client communications may extend this timeline.

3. Fulfillment Method

Our services are delivered remotely via:

  • Scheduled video consultations and strategy sessions

  • Weekly or bi-weekly performance reports

  • Email communication and documentation

  • CRM access and sales dashboards (where applicable)

All deliverables are tailored to your service agreement.

4. Client Responsibilities

To ensure timely service fulfillment, clients are expected to:

  • Complete the onboarding process and provide required documentation

  • Attend scheduled meetings and respond to communication in a timely manner

  • Grant access to relevant platforms and assets (e.g., CRM, brand materials)

5. Cancellations and Refunds

We strive to deliver results and maintain flexible service terms:

  • Clients may cancel their service agreement with 14 days’ written notice.

  • Refunds for unused services may be issued at Convert’s discretion and only if prepaid services were not rendered.

  • No refunds will be issued for completed consulting sessions or active sales periods already delivered.

For billing or cancellation inquiries, please contact us directly.

6. Support and Contact

For any questions regarding service delivery, billing, or fulfillment status, please contact:

Convert LLC Support
📧 Email: support@convertrev.com
📞 Phone: 385-526-3878
🕒 Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

bottom of page